Dr.Tandon and the nurse practitioners are awesome! The front desk is nothing short of rude. I have only had 2 experiences at this office and both were terrible simply because of the front desk. 1st: I forgot my phone in my car and I knocked for about 10 min, no one answered the door. An intern happen to be walking in when I decided to go down to my car and he let me in. The front desk said there is a sign asking to call so they can open the door. I explained I forgot my phone and they said i should have gone back down. They don't' answer knocks on doors. Mind you, my son was ill so the experience felt even more frustrating as they clearly heard my knocks. 2nd: I forgot my mask and the office wanted to charge me $1 per mask. I asked if they could waive the fee since I do not carry cash, they said no they need to r/s. The refuse to bill me or take a card payment. After asking 2 other offices for a mask, I came back in and said I got one. I told the front desk another office was kind enough to give me a mask. She said, that's good for them, now you know where to go in the future if you need a mask, laughed and walked away. I was so appalled. I am not here for fun, this is a pediatric office per my insurance. I may change office simply because of the front desk staff, though I do debate it because the doctors are above and beyond. I hope the doctor takes these complaints seriously and asks their front desk act in a professional manner.